Customer may request an exchange or refund for items found to be damaged or defective within 7 calendar days of order receipt.
At the exclusive discretion of Jaf Gifts, return authorization may be granted on undamaged merchandise within 7 calendar days of order receipt. A 15% restocking fee will apply.
To Request a return:
- Please contact customer service via email (contact us) or call 1-877-523-3123 / 1-718-384-4438 to discuss reason for return.
- Items must be returned to qualify for exchange / refund.
Cancellation of an order can only take place soon after order was submitted, Once preparation of order has begun, cancellation will not be granted.
We accept all major credit cards: Visa, Master card, Discover, American Express, Dinner's Club.
Check or money orders accepted. However, Orders must be submitted by phone or mail.
For orders shipped within New York State, the law requires that local sales tax be added to the order total, including the amount of the shipping charge. For all orders shipped elsewhere, total charges will include items specified, plus shipping.
We do not collect tax for orders shipped out of New York State.